Marketing Communications

Marketing communications is referred to as the messages and the media used to relate those messages to the market. There are many ways in which you can communicate with the market namely through personal selling, sales promotion, public relations, publicity, advertising, direct marketing and so on. In this article, we shall look at a few of these methods.

Personal selling

Personal selling is referred to as a means of selling the product to the consumer personally. It was much easier to sell products in the last century than it is now. The basic philosophy of the seller is to sell products not as a peddler but as a consultant. For this, personal selling has become a viable tool as companies manipulate the emotion of the consumer to make them buy products.

Sales Promotion

This is a way in which the sale of a product can be increased. In this type of marketing communication, both the media as well as the non media are involved. Their goal is to increase the demand of the consumers, increase the number of products or stimulate the demand of the market within a limited predetermined amount of time. Some examples of sales promotion can be contest, rebate, free flights and even “point of purchase” displays.

Public Relations

This involves the managing of relations between a company and its customers. Public relations involve activities on the part of the company that do not directly lead to payment from its customers or the public. Some examples of public relations include press conferences, speaking in public meetings and communication with the employees.

The difference between Public Relations and Advertising is that while advertising has some tangible output, public relations is non tangible.

Publicity

It is a means of promotion. It is through this means of marketing communication that companies attempt to manipulate the perception the public has of a particular brand. Publicity is generally done through some celebrity like a film star or politician. Services and goods and even works of entertainment and art and different organisations are also used for the purpose of publicity.

Advertising

This is a form of marketing communication that involves two things. Firstly it includes the name of the service or the product and secondly, it narrates the benefit the product will give to the consumer. The main goal of advertising is to persuade a person to buy a product. Mass production has had a very important role behind the development of advertising. Advertising came to rise in the late nineteenth and early twentieth centuries.

Direct Marketing

This is a relatively new type of marketing which involves looking for people within the target, and then communicating to them the details of the product.

There are two things that differentiate it from other types of marketing. The first thing is that it attempt to sell products directly to consumers. It does not use forms of media as an intervention to reach to its consumers. The second thing is that it rests on a “call to action” mechanism. This means that it stresses on the positive responses from the consumer, whatever be the medium.

The Art & Science of Marketing Communications

There’s a good chance that you’ve come across the term “marketing communications”, if you work in a reasonably large organization. In our present day and age, most organizations have a division that deals with marketing communications. It is often referred to as corporate communications and product marketing.

Marketing communications is the art and science of communicating information that enables a company to market its products or services better. I know that this definition sounds really simple, but it rarely simple in reality. This is because it conceals more than it reveals. It also makes the role appear to be simple and straightforward. However, in today’s world marketing communications is one of the most complex fields of business.

It is not difficult to fathom the reason for this term’s complexity because it only works in an evolved marketplace. Its complexity depends on how advanced or developed the marketplace itself is. The last promotional e-mail that you got in your inbox is a good example. Promotional emails usually come embedded with action scripts, flash, cookies and a whole lot of other high technology wizardry. This method is the best practices in marketing communications at work.

Your usage patterns are being monitored so that businesses can determine whether you will click on the links in the e-mail. They can further track your activities when you reach the landing page if you click on the links. How long you stay online, which pages you visit, what lengths of time you spend on those pages and which products you are specifically interested in, are patterns that will also be monitored. This information will then be sent back to the centralized server. Adept marketing communications professionals will use the data to structure their next communication to you.

All communication in the present world has moved towards being measurable and marketing communications is no exception. It is proving to be an invaluable tool for the modern day marketer because it is being measurable, traceable and result oriented.

A Small Or Midsized Company Marketing Communications Audit – Improving ROI For The Year Ahead

With another new year approaching, you’re probably even more concerned than usual – because of the sluggish economic growth, turbulent financial markets, unknown fallout from Brexit, and the exhausting and uncertain election season. Rest assured, your customers, prospects and employees are probably as concerned as you are.

These concerns will in many cases retard or even halt decision making and commitment to a variety of programs. In fact, the August CEO Confidence Index from Chief Executive Magazine, reflecting opinions on “future business conditions”, is near its lowest level since January, 2015.

As a marketer in a B2C, B2B or nonprofit organization, developing and implementing your new marketing and marketing communications strategy, plan, budget and tactics probably seems even more unnerving than in previous years. And the time to commit your resources – money, time and people – is rapidly approaching.

In the midst of all this doom and gloom are there any rays of sunshine? We believe there are, and recommend that now is the perfect time to take a step back and consider a more thorough evaluation of your program through the use of a marketing communications audit.

A Marketing Communications Audit Improves ROI

If you haven’t recently (or ever) conducted an audit, now may be a crucial time to do so before committing your already stretched resources. Like a financial audit, this process will provide an objective, professional picture of your current situation.

It will help you identify the strengths and weaknesses of your marketing program as a whole, as well as how each communications tactic and message does or does not contribute to your objectives, strategy, budget and ROI.

The audit can provide a meaningful analysis of both your internal and external tactics and messaging, creative approach, subject matter, media mix, and budget allocation. Importantly, it will also provide an understanding of what is registering with your customers, prospects and employees versus what they really want to know about your brand.

Ultimately, the audit will provide an understanding of what needs to be improved, along with an actionable integrated roadmap of how to achieve your goals – how specific messages should be delivered across all forms of traditional and new media, as well as events, promotions, public relations, packaging and employee communications. The end results of this type of audit can significantly improve your marketing communications ROI now and well into the future. It will also provide you with the peace of mind that comes from knowing your have developed a plan based on increased rigor and professionalism.

Marketing Communications Consultants Can Really Help

Most probably, you’ve already put a lot of hard work into developing your marketing and marketing communications plan. And, even if you believe that an audit would be a prudent way to go, you might not be confident that your internal staff has the time, energy or skill set to provide a thorough and in-depth audit at this time. Fresh eyes and apolitical candor from outside consultants might be just what you and your already stretched team might need.

Consider tapping into established, media neutral consultants, with broad experience across industries, companies and nonprofits, both large and small, who are willing to “tell it like it is” so candor will flourish. Don’t settle for a consultant with experience in only your niche or industry, selling only one particular discipline. And be sure they’re analytically driven, willing to test their measurements against the real world. This is the time to take a broad view of your business and opportunities, not to rely on “this is the way we’ve always done it”

Improving your ROI for the year ahead is always an important goal; it’s even more important this year with the increased uncertainties facing all of us. Fresh and apolitical evaluation and measurement of your program makes a lot of sense. As W. Edwards Deming, the father of modern quality management techniques, said, “Without data, you’re just another person with an opinion.”